Refund & return policy
Dear customer
Specific informations
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Company name: Oath
Commercial Address:
Lead Business Americas Victory, Unit 124
2480 Americas Av. Barra da Tijuca
zip code 22640-101
Rio de Janeiro - RJ, Brazil.
CNPJ 48.938.198/0001-85
Contact Information
Email: support@oathland.com
Telephone +5521971553100
Estimated date for provision of services:
Oath enables online consulting/advisory services.
The platform's objective is to connect professionals with questions or doubts
on any issue with experienced their peers.
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Oath offers a peer-to-peer online consulting service.
The user schedules the consulting service according to the availability of an advisor.
In addition, the Oath platform allocates advisors according to the user's area of interest.
Provision of the service:
The customer has access to the service through a
40min online video call, 40min audio call or 40min online chat.
Online and call services run between 08 am and 8 pm, Monday through Sunday.
Appointments occur according to the availability of the advisors' schedule.
It is very easy to reschedule:
Under your profile - my bookings - reschedule
Refund & Cancellation policy:
It also possible to cancel the service.
Under your profile - my bookings - see more details - cancel
If you need to cancel (Don't worry, we understand things happen!),
you may be able to receive a refund on your entire reservation, including the service fee.
So how does it work?
If you nee to cancel or reschedule please click the reschedule or cancel button,
as described above, at least 2hrs in advance.
It is possible to reschedule with no extra charge
BUT please let us know at least 2hrs in advance for respect
to our staff members that are getting ready to assist you.
As states above, Oath respects the refund policy if the service has not been performed.
In the event of cancellation of the service that had already been paid,
we immediately process the refund of the request.
If not immediately, we will make an effort to process the refund as soon as possible.
You were not charged for the canceled order if you paid by credit card.
In case of payment by Pix, the refund will also be made in the shortest possible time following the above rules. A fee of 1% will be charged.
In case of installments, we immediately process the refund of the request
on the credit card, Pix, and bank slip.
Note: Reimbursement of orders paid by bank slip can only be made
to current accounts. A fee of 3% will be charged.
Payment methods available on the website:
Payment methods are currently available by
credit card, PIX, bank slip or PayPal.
Advisor replacement policy for unsatisfactory service:
If the customer considers the service unsatisfactory, please contact our user support center at support@oathland.com. This center is open from Monday to Sunday from 8 am to 6 pm. Our team will check if the service can be redirected to another advisor or if the refund applies. The deadline for this request is uo to 24 hours after your original appointment.
In addition, it offers another similar service, as an option, if the customer has been treated unsatisfactorily.
Contact details: to initiate service redirection to another advisor or any doubt regarding refund, the customer should email support@oathland.com
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Oath Team